Privacy Policy

Introduction

Cyphernova is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or interact with us in any way.

We comply with the Malaysian Personal Data Protection Act 2010 (PDPA) and other applicable data protection regulations. By using our services or providing us with your personal data, you consent to the practices described in this policy.

If you have questions about this Privacy Policy or our data practices, please contact us at [email protected].

Information We Collect

Personal Data You Provide

We collect personal data that you voluntarily provide when you:

• Fill out contact forms or inquiry requests on our website
• Engage our services or enter into agreements with us
• Subscribe to our communications or newsletters
• Communicate with us via email, phone, or other channels

This information may include: name, email address, phone number, company name, job title, business address, and any other information you choose to provide.

Information Collected Automatically

When you visit our website, we automatically collect certain technical information through cookies and similar technologies:

• IP address and device information
• Browser type and version
• Pages visited, time spent, and navigation patterns
• Referring website or source
• Date and time of access

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our AI integration services
• Communication: To respond to your inquiries, send project updates, and provide customer support
• Contract Performance: To fulfill our obligations under service agreements
• Marketing: To send you relevant information about our services (with your consent, where required)
• Analytics: To understand how our website is used and improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Security: To protect against fraud, unauthorized access, and other security threats

Legal Basis for Processing

Under the Malaysian PDPA and other applicable laws, we process your personal data based on:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract Performance: Processing is necessary to fulfill our contractual obligations to you
• Legitimate Interests: Processing is necessary for our legitimate business interests, provided these do not override your rights
• Legal Obligations: Processing is necessary to comply with legal requirements

How We Share Your Information

We do not sell your personal data. We may share your information with:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, email delivery), bound by confidentiality agreements
• Professional Advisors: Lawyers, accountants, and consultants when necessary for professional advice
• Legal Authorities: Government bodies, regulators, or law enforcement when required by law or to protect our rights
• Business Transfers: In connection with mergers, acquisitions, or asset sales (with notice to affected individuals)

We ensure that third parties process your data only for specified purposes and in accordance with our instructions and applicable data protection laws.

Data Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction:

• Encryption of data in transit and at rest using industry-standard protocols
• Access controls limiting data access to authorized personnel only
• Regular security assessments and vulnerability testing
• Secure server infrastructure with firewall protection
• Employee training on data protection and confidentiality
• Incident response procedures for potential data breaches

While we strive to protect your personal data, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

• Client Data: For the duration of our business relationship and for seven years thereafter for legal and accounting purposes
• Inquiry Data: For up to two years from your last interaction with us
• Marketing Data: Until you withdraw consent or request deletion
• Website Analytics: Typically 26 months or as specified by the analytics provider

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

Your Rights

Under Malaysian data protection law, you have the following rights regarding your personal data:

• Right to Access: Request copies of your personal data we hold
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Receive your data in a structured, commonly used format
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent
• Right to Lodge Complaint: File a complaint with the Personal Data Protection Commissioner of Malaysia

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

International Data Transfers

Your personal data is primarily processed and stored in Malaysia. If we transfer data outside Malaysia, we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notification to registered users (for significant changes)
• Displaying a prominent notice on our website

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: